Privacy Policy

Effective Date: 10/08/2025

  1. Introduction

Welcome to Likari.chat (“we,” “our,” “us”). We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and telehealth services (collectively, the “Services”).

By using our Services, you consent to this Privacy Policy. If you do not agree, please discontinue use of the Services.

  1. Information We Collect

We may collect the following categories of information:

(a) Personal Information

  • Name, email address, phone number, and other contact details.
  • Date of birth, gender, and other identifying information.
  • Payment details (processed securely via third-party payment processors).

(b) Health Information (Protected Health Information or “PHI”)

  • Medical history, symptoms, prescriptions, consultation notes, diagnostic data, and treatment records provided through our platform.
  • Any communications with your healthcare providers via chat, video, or forms.

(c) Technical & Usage Information

  • IP address, browser type, device identifiers, and access times.
  • Logs of your interactions with our platform (pages viewed, actions taken).
  • Cookies and similar technologies for authentication and analytics.
  1. How We Use Your Information

We may use your information to:

  • Provide, manage, and improve our telehealth Services.
  • Facilitate communication between you and licensed healthcare professionals.
  • Process payments and manage billing.
  • Verify your identity and maintain security.
  • Comply with legal, regulatory, or professional requirements.
  • Communicate with you about updates, reminders, and support.
  • Conduct anonymized analytics to improve user experience.

We will not sell, rent, or lease your personal or health information to third parties.

  1. HIPAA Compliance

Certain data you provide may be considered Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA). We comply with HIPAA standards where applicable, including:

  • Limiting access to PHI to authorized staff and healthcare professionals.
  • Using HIPAA-compliant technology providers (e.g., encrypted video and data storage).
  • Entering Business Associate Agreements (BAAs) with third-party service providers who handle PHI.
  1. Disclosure of Information

We may share your data only as necessary to deliver the Services or as required by law:

  • With service vendors: For hosting, payment processing, or analytics (under confidentiality agreements).
  • For legal reasons: To comply with subpoenas, law enforcement, or regulatory requirements.
  • In emergencies: To protect your life, health, or safety.
  • In corporate transactions: If we merge, acquire, or are acquired (subject to privacy obligations).
  1. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

  • TLS/SSL encryption for data in transit.
  • Encryption of stored PHI.
  • Access control and authentication measures.
  • Regular audits and security monitoring.

Despite these safeguards, no system is completely secure. By using the Services, you acknowledge and accept this risk.

  1. Data Retention

We retain information as long as required to provide Services, comply with applicable laws, or fulfill legal obligations related to medical records and HIPAA retention periods.

  1. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information.
  • Restrict or object to certain processing.
  • Withdraw consent for marketing communications.

To exercise your rights, contact: privacy@likari.chat

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

  1. Cookies & Tracking

We use cookies and similar technologies to manage sessions, personalize content, and gather analytics. You may disable cookies in your browser, but doing so may affect certain site features.

  1. Children’s Privacy

Our Services are intended for adults (18+). We do not knowingly collect personal data from children under 18 without verified parental consent.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Material changes may be communicated by email or platform notice.

  1. Contact Us

If you have any questions or privacy concerns, please contact us:

Likari.chat
Simple Concierge INC
Email: likari.chat.help@gmail.com
Address: 851 BLOSSOM LN APT 108, PROSPECT HTS, IL 60070